10 types of anoying cutomers

Like it or not everyone in the service industry has dealt with them at one point or another , I doubt if they even know how rude they’re actually being . Maybe we should video tape them and run it back for them before the tip option on the P.O.S. machine anyway that’s a musing for another day. Today I give you the 10 most common types of annoying customers.

  1. The argues over the price one – I hear this all the time ” but the girl last time charged me less than that” I do not know what the other girl charged you nor do I care . In the category or things I do know , The price ! I work here and I have a fancy computer system that is so simple that even a brain dead monkey could figure out your tab.
  2. The stays forever one – You’ve been here for 4 hours and only bought one small coffee that my friend is why you can’t have yet another free refill.
  3. The comes in 5 minutes before closing one – Yes I understand that you don’t necessarily know when we close , that’s why I warned you when you came in ! If your not aware it’s extremely annoying to have to make a full order when the door is practically locked already and what’s more than that then you want to eat in . Let me reiterate I’m closing in 5 minutes , If you can eat a club sandwich in less than 5 minutes by all means be my guest in fact let me film it I’ll put it on my blog.
  4. The non tipper – The tackiest of the tacky , I’m waiting on you , making your food and bringing it to your table if anything you should tip me more than a bartender or conventional server yet because it’s a café you think this somehow exempts you from tipping . News flash café servers live off their tips just like all other servers.
  5. The talker – You know the one who goes on and on about their kids or their job like this mind numbing information is of any interest at all to a complete stranger.
  6. The too much perfume/cologne one – You have to coke back gagging just to wait on them and even after their hopefully swift departure the over powering cloud of odor hangs in the air resilient against futile attempts to remove it from your workplace.
  7. The awkward not funny jokes person – They think they’re the funniest person ever ! which presents any good server with a conundrum , it would be rude not to laugh so you end up doing this smile and fake giggle thing of course this only exasperates the situation though as now they think their joke actually landed and will plague you with other witless banter in the future.
  8. The cuts you off one – I’m asking you a question about the first part of your order we’re not on to the next item yet , slow down and listen ! I am not just talking for the good of my own health.
  9. The low talker – The mouth is moving but no words appear to be coming out , you would think by the third time I’ve asked you to repeat your self and I’m craned over the counter trying to make out what your saying you’d think hey it’s noisy in here maybe I should speak up . It’s a coffee shop not a library people .
  10. The doesn’t listen one – They ask you a question then promptly ignore the answer, only to ask you the same  worded slightly differently 2 seconds later. If you’d just listened to me the first time you’d already know .

annoying-customer

Like what I’m doing now check out what I was up to before all this @ http://thegreathardwooadventure.blogspot.ca/2014/06/headed-south-beautiful-blue-ridge.html

you can’t trust anyone but yourself

I was recently offered a pretty BIG job a real honest to God, grown up job with a well known and reputable company who shall remain nameless because unlike them I have some class and self respect.

I met with the vice president of the company he seemed like a respectable honest character a person someone like me could look up to in the shape shifting world that is the food service industry. He said I was impressive an ambitious young woman, things I had never been called before let alone ever thought I was. I stressed to him that if I was to take the position I would need to give ample notice to my current employer as I did not want to inconvenience them anymore than necessary , we talked a little about my current position and he informed this would not me a problem. I went home from the interview on a high happy that even if I didn’t get the job at least I was being considered.

The next day the company’s executive chef called me, I was honored I was being short listed. After a short phone interview , he bid me goodbye and assured me I had his recommendation and would pass this on to the company . He assured me I would know within 48 hours if I had the job.

48 hours came and went no word came. I let it go assuming I hadn’t gotten the job I continued my search attended another interview where I was shortlisted for another fairly prominent position.

A couple of days later I received an e mail welcoming me to the team with instructions to reply to the e mail to let them know if I would be willing to start in a weeks time, if so the e mail stated that I would receive an employment offer within 72 hours. I replied positively. It was the most excited I have been in years the most excited I have ever been over a job, but I did not let it over come me , I waited until the employment offer came before putting in notice at my current job.

This of course left my current employer with only a couple of days before my last day but it couldn’t be helped and though it saddened me to put them in an uncomfortable position, I had to think of my self and my family . This as I’ve said was a big job we needed this right now, times are hard and good jobs don’t grown on trees you know .

I also received an offer from the other job I had interviewed for I respectfully declined telling them I was sorry but had accepted another offer.

The next day 1 day before I was scheduled to start at my new job I received an e mail from the vice president. Remember the guy I had thought to be a stand up guy a role model even. It read something like this .

FYI chef and I have not entirely decided on your position so we wondered if you would be willing to switch to a position not in your field with a starting wage well below your pay grade (basically minim wage) , we are trying to accommodate everyone . kindly let me know your thoughts.

Well I’m pretty sure you can guess what my thoughts were . Something along the lines of Fuck you, you back stabling bastard how dare you tear down honest peoples hopes because you think you can sit behind a corporate veneer and look down on the world that made you all you are. How dare you behave in such a false and disrespectful manner to your fellow human beings , how many times, how many ambitious young men and women have you done this to? Is your mother proud of you ? Do your children look up to you ? because they shouldn’t  . People like you deserve to be put in little boxes tied up with string and left there for a month.

That of course is not the reply I sent because unfortunately for me it seems , I was raised to have basic human decency. This is the reply I sent.

I regret to hear this new development, I was under the impression upon receiving your employment offer that this was a sure thing.
It puts me in an actionable position seeing as I have all already given notice to my current employer and also turned down a apposing offer in my field  based on what I had believed to be a secure offer in keeping with my ample experience and desire to continue my career.
Given these inconvenient circumstances, I would require a measure of assurance of the hours discussed previously and advancement to a position more befitting my career track in the future before accepting a different position within the company.
Please inform me ASAP if you would be amenable to this.

They retracted the offer. So this my friends is why I urge you to never trust anyone but your self and your closest friends and family , because good working class people get stepped on every day and it saddens me to think that one of them could be you .

sad cook

Fortunately I was offered another new job which I will start on Monday with my wits about me and my heart decidedly not on my sleeve.

If something like this happened to you and you need a shoulder to cry on or you just want to vent or have some thought s of your own on the subject please share them with me I’m always interested in others opinions.

Like what I’m doing now check out what I was up to before all this @ http://thegreathardwooadventure.blogspot.ca/2014/06/headed-south-beautiful-blue-ridge.html

The tip debate

I work in a café on the bottom floor of one of those huge over populated commercial buildings in downtown Toronto . 2 floors above me is the office of an attractive young doctor with a healthy addiction to turkey clubs , I joke that he’s in the turkey club (I know I’m hilarious ). Anyway most of the time he sends his receptionist to pick them up but at least once a week he comes to pick the order up in person , we share a banter about the weather or the city or whatever he puts his orders on an account so I’d never actually rung him in before .

Today was one of those days he came in person and to pay his tab the first debate arises with the size of the tip 60% more than half the total bill . Being a devout over tipper my self even I was pleased but doubtful it must be a mistake I think to my self he’s entered his pin number by accident or something “I think you may have made a mistake” I question . He checks over the bill “Nope no mistake , that’s for you, Merry Christmas” .

Ok now I’m really confused but you know great I could use the money , I guess the guy really like s to talk to waitresses about the weather once a week, or he pities me or something in which case moneys money I’ll take it.

Now I just have to figure out how to deal with it seeing as my boss is definitely going to assume when he sees this that it’s a mistake because who the hell tips 60% even at Christmas. So I have to explain to him so as not to miss out on my freak tip that’s when the real question arises .

We divide tips at my work evenly between the servers who worked the day the tips are from , so when I receive my cash from the boss man I’m surprised when he says “so your keeping that for yourself right”

“well I figured I’d split it between the 2 of us (my self and the morning girl for that day”

“why she didn’t , it was only 20% that time though” apparently this had happened before and my co worker and supposed friend had pocketed the cash .

In my eyes the question is this do I trust what my boss tells me to be true and pocket the cash but betray the trust we give each other to divide tips fairly every day , or do I be the bigger man so to speak and divide it evenly to spite the fact she may not do the same?

cash questionmark

The 5 types of terrible workdays

We’ve all had them , and over the years I’ve whittled mine down to 5 distinct types so without further a due here they are.

  1. The painfully slow day by far the worst in my opinion . You’ve only been at work half an hour but it feels like a life time , no customers , no prep or cleaning to be done , why are you even here ? I find these days made even worse when you have a thousand things to do outside of work .
  2. The chaotically busy day , a close second to the former . Everything is everywhere and it’s all filthy you barely have time to take a gulp of water before it’s on to the next thing , your starving , dehydrated and in desperate need of a bathroom break . Worst of all you just know you’ll be there long after your shift supposedly ended.
  3. The can’t do anything right day. Everything you touch fails you should have just stayed in bed , you being at work today is of no benefit to anyone involved.
  4. The hangover work day . I do this at least once a week ( don’t judge me I’m young I work hard , I like to party hard) for some reason unbeknownst to me I can’t wrap my head around the concept of Friday night being followed by Saturday morning . The result Saturday at work suck!
  5. The I’m not even supposed to be here today . Dante coined it in Clerks (if you haven’t seen it do yourself a favor and download that sucker ) the day you have plans and aren’t even supposed to be there are a total drag. They are thankfully easily avoided though, I just don’t answer the phone if work calls on my day off .

I want to hear about your terrible days , got one that’s not on my list leave me a comment and tell me all about it .

not even supposed to be here today

A turkey club is like a one night stand

I’d like to share for your amusement a conversation my co worker (and friend ) and I had today . Neither of us are what you’d call skinny girls, we’ve both been fighting the battle of the bulge as long as we’ve known each other.

I fortunately was born with crazy will power which makes resisting tasty treats at work much easier for me my friend not so much. As a result I’m always trying to encourage her away from them in todays case a particularly delicious looking turkey club.

Co worker : Ohhhhh it looks soooooo good but I shouldn’t have it.turkey club

Me : Nope put the sandwich down you don’t need it .

Co worker : I know but I want it ! but I’m so fat , what’s better being skinny or this scrumptious sandwich?

Me : Well  it’s like this, a turkey club is like a one night stand, it seems like a good idea at the time and it’s great while it lasts , but then it’s gone and your left feeling guilty and greasy and wonder how you convinced your self this was in your best interest.

Top 5 stupidist reasons to be called into work

I’ve been in service over 10 years in that time I’ve been called into work for a medley of stupid reasons below are the 5 I thing really take the cake .

  1. Early on in my career I was the assistant manager at a cookie kiosk , I worked almost constantly only taking 1 day off a week during which I was on call should anything go wrong . One morning I woke to the sound of my house phone ringing (I didn’t have a cell phone yet) naturally I shot out of bed sure the place had burned down or we’d been robbed by sugar high preteens . Upon answering the phone I was relived to discover this ringing phonewas not the case . The 3 girls there had opted to call me because they couldn’t and I quote “figure out how to turn on the slushy machine ” Now understand this machine has 3 buttons on it 1 is a picture of a snow flake , the second is a spinning slushy machine and the third is a power symbol. Feeling that trying to explain this over the phone would be a waste of time if they couldn’t between 3 of them figure this labyrinth of engineering out  I made my way down to the store . Can you guess what I did when I got there , pressed the power button followed by the snow flake (which if you haven’t guessed turns the freezer portion of the machine on) and last but not least the spinning slushy machine (it makes it turn so it doesn’t turn into a frozen block of blue ice . The girls stared at me and then at it in sheer amazement one of them commenting how she “never would have thought of that” I didn’t say a word just turned around and headed home , secure in the fact my position would never be threatened by my co workers .
  2. This one happened just a few years ago I received another early morning call from a co worker informed that they were to depressed to bear coming into work could I come in for them , I feel for them but seriously we all have our depressed days the world keeps on spinning .
  3. I answer the phone and all I can hear is a deafening alarm and my co worker screaming , “we had to open but neither of us knew the code for the alarm so we went in anyway and now the alarms going off can you come in and turn it off”
  4. This was actually at the same place as the slushy machine incident ” I’m really sorry to bother you put the oven exploded and I didn’t know who else to call” when I came in they were not exaggerating the entire place was covered in ash the oven door was blown almost clean off and one slightly blackened employee was there to greet me .
  5. The most recent but equally absurd one comes from a co worker in pre med , “I forgot my biology final is tomorrow can you cover my shift ?” I’m not entirely sure doctor is the greatest career path if you can’t remember when your biology final is .

please take your screaming children and go !

The way I see it when you embark upon the journey of parenthood you sign a binding contract , if you can’t control your screaming child don’t bring it to a restaurant , café or other public place.

We don’t provide highchairs for a reason! Can you guess what it might be ?

You know what I was a child once (duh of course ) and my parents took me to restaurants and if I had behaved anywhere close to as the way this kid is behaving , screaming childrunning around the restaurant screaming walking on tables and throwing food on the floor on purpose . I can assure you there would have been consequences and we certainly wouldn’t have been staying to finish our meals . My father wasn’t being harsh or cruel he was right !

There are other than you in the café , some of them are on dates , some of them are trying to study and get some peace from their crazy roommates and some of them are waitresses trying to make a living off our tips. Reality check , people don’t want to be in a confined space with a screaming child , no customers = no tips for me = no romantic getaway to Quebec city , I am not amused .

If you insist on towing your poorly behaved child to a restaurant then make it a family restaurant , with highchairs , kids menus and waitresses paid to put up with it .

Option 2 discipline your child so it can exist in an adult setting without making fellow patrons and the staff want to rip their hair out and run out the door screaming themselves .

Or option 3 get a baby sitter , they exist for a reason!

I know I know you have a kid and you love them and don’t want to be mean , I have a dog and I love here too but what I don’t do is bring her to a restaurant . Why ? because she would run around the place , she would run around the place annoying people and it wouldn’t be appropriate . So why do you think it’s ok for your child to do the exact same thing ?

screaming child sign